We Tried the Furniture Brand 1M+ People Swear By – Here’s Why We’re Sold On Nathan James

In partnership with Nathan James. Editor’s Note: We only select and work with partners that meet our quality standards, so you can rest assured we only endorse products we believe in.

There are few things we can all agree on these days, but here’s one: buying furniture is hard. Between weeks-long lead times, delivery mishaps, unclear assembly instructions, and customer service that seems to disappear the moment your order ships, the experience often feels needlessly stressful. And for anyone managing a household – whether that means kids, work-from-home schedules, or simply trying to maintain a sense of order – the last thing you need is more chaos.

That’s where Nathan James comes in. With thoughtfully designed pieces, transparent shipping timelines, and a support team that actually…supports, they’re rewriting the rules of home furnishing. It’s style without the stress – finally. Here’s how the brand is doing things differently…

We like

  • Free lifetime warranty
  • Always free shipping sitewide
  • 100-day free returns
  • Style that’s elevated without the jaw-dropping price tag
  • Assembly instructions that actually make sense

We don't like

  • For once…N/A!

Designed with Purpose, Built to Last 

With warm weather here to stay, I recently hosted an al fresco dinner for friends. Turns out nothing kills a vibe faster than wobbly chairs and a 5-year old with a deep splinter. Clearly, it was time to upgrade our very well loved and splinter-prone patio set. I needed something durable enough to match my boys’ constant acrobatics, while still looking effortless and tasteful for when we have guests. And, bonus points if assembly didn’t involve 79 screws and a rage-inducing manual. 

Luckily, Nathan James checks all those boxes and more. My patio furniture research promptly turned into a full-blown interior design spiral. I suddenly had 12 different Nathan James tabs open as I mentally redecorated my entire house—from bookcases to headboards to lighting. Would I start with modular storage cabinets to store all of our toys and knick knacks? Or, perhaps, a bookshelf in that one corner of my living room that I never knew what to do with. Apparently, one dinner party was just the catalyst I needed to reinvigorate my Pinterest boards. 

And, this urge to refresh my home without compromising style, price or assembly is exactly what inspired Brooke Burdon, founder of Nathan James, to create her company. Like many of us, Brooke moved out of her parents house and faced a dilemma: drop thousands on furniture she couldn’t yet afford or head to IKEA and brave migraine-inducing furniture assembly. Realizing there had to be a better way—and that plenty of others were facing the same struggle—Burdon created Nathan James.

Their products are built with three principles in mind: style, assembly and quality. I love that their designs feel elevated (without the elevated price tag) and are sturdy enough to withstand a toddler meltdown and a design critique. I especially appreciate that many of their pieces are sold in sets and multiple finishes, making it easy to customize and coordinate a room depending on your style. 

An Actually Customer-First Approach

As I get older, I’ve become more intentional about what companies I support and why. While big box stores offer convenience, their customer service can be inconsistent. Nathan James’s customer-first approach exceeds expectations and is one of the main reasons they’ve won me over.

They don’t just claim they put customers first—they have the policies to back it up. This looks like free shipping, 100-day returns and a lifetime warranty on all of their products. If there’s a defect with any product, they won’t ask you to jump through hoops to ship the product back. They’ll make it right without a return and in fact, they go a step further: Nathan James will send a box of chocolates your way to apologize for the defect.

@kristyfarny Thanks for the chocolates @Nathan James Home and thanks for helping me decorate my home🍫 #customerservice #nathanjames #furniture #homedecor #loyalcustomer ♬ original sound - kristyfarny

And for repeat customers who purchase a product within 7 days of a promotion, Nathan James will automatically give you a refund for the difference in price. No emails, no forms, no contacting customer service. But, hey, in the off chance you do need to contact them, Nathan James will get back to you within 15 hours.

That was reason enough to pique my interest, but seeing the pieces is what sold me. Whether your goal is “approachable, but design-forward” or “bougie chic,” Nathan James has something for everyone. Here are a few picks from their collection that will instantly upgrade your home, without breaking the bank.

Nathan James

Seagrass Counter Height Bar Stools Light Brown (Set of 4)

$959.96
$1,239.96
$959.96
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Credit: Nathan James

I love that Nathan James has a variety of styles and colorways for every aesthetic. If you’re looking for a look that screams, easy peasy seaside getaway, these Seagrass Counter Height Bar Stools in light brown should be in your cart. The solid wood frame adds a touch of classic style to any space. And, don’t forget to check out the rest of the Beacon collection—it’s full of chic, cohesive pieces from bookshelves to entertainment centers.

We like

We don't like

Nathan James

Boucle & Rattan Counter Height Bar Stools (Set of 4)

$999.96
$1,159.96
$999.96
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Credit: Nathan James

While my cooking these days leans more butter noodles than chicken piccata, I still feel strongly that the kitchen is a prime place to gather. I love good food, good family and a good gathering. But without the right seating at the right height, it could throw the whole vibe off. These Boucle & Rattan Counter Height Bar Stools in black bring just the right amount of modern sophistication to your home’s center. The cozy boucle textured seat is generously padded, making it super comfortable for toddlers up through grandparents.

We like

We don't like

Nathan James

Boho Rattan & Wood Arched Bookshelf

$219.99
$289.99
$219.99
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Credit: Nathan James

My home is overrun by books, which don’t get me wrong, I adore, but there comes a point where I need our tattered copy of Little Blue Truck back on the shelf, and not on the floor. While my kids are still working on cleaning up after themselves, one thing that I know would make tidying up easier is a bookshelf that we can display proudly. Not only is it functional, but its eye-catching geometric arch will look good in any room.

We like

We don't like

Nathan James

Wood Mid-Century Arched Storage Cabinet Light Brown

$349.99
$399.99
$349.99
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Credit: Nathan James

Before becoming a parent I underestimated just how much stuff my kids would collect on the daily—from hot wheels and knick knack party favors to board games and baseball cards. That’s why storage is integral to my (well, any) family. This mid-century arched storage cabinet does the trick. It’s functional but also beautiful to boot. I especially like that you can buy them in multiples, lining them up to fit your needs. Buy them in sets of 3 or 4 to easily create a show-stopping credenza.

We like

We don't like

Nathan James

Outdoor 3 Piece Wood Patio Set Loveseat and Chairs White

$1,399.97
$1,589.97
$1,399.97
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Credit: Nathan James

Back to my outdoor space dilemma—this 3-piece wood patio loveseat set with a round coffee table is my dream outdoor set up. The loveseat and chairs include plush cushions. The covers are UV fade-resistant and they remove so you can wash them easily (non-negotiable for anyone hosting on the regular or with kids and pets).

We like

We don't like

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$999.96
$1,159.96
$999.96
Code:
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Nathan James
$219.99
$289.99
$219.99
Code:
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Nathan James
$1,399.97
$1,589.97
$1,399.97
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(Barely Any) Assembly Required 

After one blowout argument that began with an unassembled IKEA dresser and ended with a solemn pact to never fight over furniture assembly again, my husband and I swore off any purchase that required deciphering cryptic diagrams or sorting different sized screws. Our love can survive a lot, but apparently not vague instructions and a missing Allen wrench.

That’s why I was thrilled to learn that Nathan James does its best to simplify assembly to reduce assembly time. Each instruction booklet (which you can access on their website or as a hard copy with your delivery) comes with detailed pictures paired with descriptive text for every step. They also include exactly how long it’ll take to assemble (bless) so you can budget your time. Plus, most of their products can be assembled in an hour or less, which is a huge win in my book. 

1 Million Happy Customers Choose Nathan James

I didn’t know that a splinter-filled dinner party would spark my desire to refresh my home, but here we are. Whether you’re like me and want to upgrade old pieces or are branching out onto your own for the first time, Nathan James will provide you with styles that are stylish, affordable and easy to assemble. And, their products are built to last because furniture should be durable, but it should also be something you’re proud of. That bar stool is more than just a chair—it’s where you share laughs and meals. And, that bookcase is more than just a storage shelf—it’s where you showcase your favorite books. 

Nathan James will seamlessly integrate into your home, no matter your personal style. Just ask their 1 million happy customers because at the end of the day, their pieces won’t just fill your space—they’ll help you create one that feels like a true home.

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